Barclays Bank UK PLC

Financial Ombudsman decision DRN-3322459 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Service failure

In the Ombudsman’s words

It also wrote to H that day to advise that it was closing its account with immediate effect.Account closed or refused

Barclays reviewed the account and restricted H’s access while it did so.Funds blocked or frozen

errors and miscommunication on the bank’s part had delayed the return of its money.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3322459.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.