Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN-3320023 Upheld

Upheldoutcome, as published by the Ombudsman

£211redress stated in the decision

Wed Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Mr B complains that Hitachi Capital (UK) Plc (Hitachi) charged him for a parking fine that wasn’t valid, charged him for additional days hire of his vehicle when a delay in collecting it was their faultCharges and fees

Mr B has asked for this adverse information to be removed, as he believes it shouldn’t have been reported while the amount was in dispute.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3320023.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.