Barclays Bank Plc
Financial Ombudsman decision DRN-3319637 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
it won’t have acted fairly and reasonably towards Ms N if it applied any interest, fees and charges to Ms N’s account in circumstances where it was aware, or it ought fairly and reasonably to have been aware Ms N was experiencing financial difficulty.Treatment in financial difficulty
Ms N is unhappy at the changes to Barclays Bank PLC (“Barclays”) charging structure.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3319637.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.