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Paysafe Financial Services Limited

Financial Ombudsman decision DRN-3312903 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

Once he had done this, Paysafe decided to close Mr S’ account and charged him an administration fee which cleared his remaining account balance.Account closed or refused

Paysafe charged a dormancy fee as Mr S hadn’t used the account for some time.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3312903.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.