Bank of Scotland Plc

Financial Ombudsman decision DRN-3312830 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mr J also complained that Halifax didn’t remove the overdraft from the account once Halifax had accepted that the URCA had been mis-sold.Charges and fees

Mr J originally complained that Halifax had mis-sold him a fee-paying Ultimate Reward Current Account (“URCA”) on 4 March 2010.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3312830.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.