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Studio Retail Limited

Financial Ombudsman decision DRN-3306237 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Studio Retail’s actions have caused Miss K distress and inconvenience. As such it should make a payment to recognise this... There was also a delay in Studio Retail amending Miss K’s credit file to reflect the fact that the account had been settled and issued the correct satisfied date.Credit file reporting

I think the important thing to note here is that Miss K’s complaint in essence still centres on the fairness of Studio Retail’s registration of the default on her account... I’ve considered all of Studio Retail’s actions after this event. And to that extent I agree with our investigator that Studio Retail have made errors in the administration of Miss K’s account.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3306237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.