Bank of Scotland Plc

Financial Ombudsman decision DRN-3297546 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Bank of Scotland have overcharged her, and wrongly added fees to her accountCharges and fees

Bank of Scotland have charged her a higher interest rate as a result of her mortgage being a self-certified mortgageInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3297546.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.