Santander UK Plc
Financial Ombudsman decision DRN-3292385 Not upheld
Not upheldoutcome, as published by the Ombudsman
£700redress stated in the decision
Thu Sep 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
Santander has already refunded D the overdraft interest and charges of around £700Charges and fees
changing the mortgage terms on an agreement in principleMortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3292385.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.