Hitachi Capital (UK) Plc

Financial Ombudsman decision DRN-3292043 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss S contacted Hitachi toward the end of March 2020 to ask for help, as her income was being impacted by the effects of the global pandemic.Treatment in financial difficulty

Miss S complains about the additional interest charges proposed by Hitachi Capital (UK) PlcCharges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3292043.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.