Bank of Scotland Plc

Financial Ombudsman decision DRN-3286724 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Ms D complains that Lloyds Bank PLC didn’t do enough to protect her from losing money to an investment scam.APP scam refund refused

for potential recovery of the payments would be via the chargeback scheme.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3286724.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.