Nationwide Building Society

Financial Ombudsman decision DRN-3285564 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

The complaint Mr and Mrs B complain about the early repayment charge applied by Nationwide Building Society when they redeemed their mortgage.Charges and fees

Nationwide did apologise for initially issuing the wrong offer redemption figure to their solicitor and paid £100 compensation for the mistake.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3285564.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.