HSBC UK Bank Plc
Financial Ombudsman decision DRN-3285328 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Following the review, HSBC decided to close Mr G’s account and confirmed this to him in writing on 14 January 2021.Account closed or refused
It applied a restriction to the account while it did so, limiting Mr G’s access to it.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3285328.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.