HSBC UK Bank Plc
Financial Ombudsman decision DRN-3276407 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
HSBC subsequently concluded its review and wrote to S on 14 December 2020 to advise that it was ending its relationship with the company and would be closing the account, which it did on 12 January 2021.Account closed or refused
The bank applied a restriction to the account on 23 July 2020, which remained in place while the review was conducted. This meant the company couldn’t use the funds of around £25,000 held in the account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3276407.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.