Think Money Limited
Financial Ombudsman decision DRN-3274086 Upheld
Upheldoutcome, as published by the Ombudsman
£2,134redress stated in the decision
Mon Sep 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mrs Y complains Think Money Limited won’t fully refund transactions she didn’t make or otherwise authorise.Unauthorised transaction
Mrs Y has been caused inconvenience by Think Money not refunding the transaction as soon as it ought toComplaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3274086.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.