Revolut Limited

Financial Ombudsman decision DRN-3271131 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Service failure

In the Ombudsman’s words

Following this Revolut decided to close Mr C’s account.Account closed or refused

Revolut blocked Mr C’s account, which meant he wasn’t able to use the account or access the money in it.Funds blocked or frozen

Revolut accepts it should have been clearer with Mr C that his benefit money hadn’t credited his account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3271131.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.