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Bank of Scotland Plc
Financial Ombudsman decision DRN-3265478 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr W is disputing several payments he says he thought he was making to a company I will refer to as Company B in this decision. He made these payments to Company B and other companies in February 2018 using his Halifax Mastercard credit card.Card dispute or chargeback
Rules cited
Consumer Credit Act 1974, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3265478.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.