Yorkshire Building Society

Financial Ombudsman decision DRN-3263872 Upheld

Upheldoutcome, as published by the Ombudsman

£3,021redress stated in the decision

Thu Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

incurred an ERC of £3,020.76Charges and fees

didn’t let them port their mortgage product because they took a payment holiday during the Coronavirus Pandemic.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3263872.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.