Metro Bank PLC

Financial Ombudsman decision DRN-3263611 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

A also had a previous dispute with Metro for allowing an unauthorised direct debit to be taken from its account.Unauthorised transaction

A complains about Metro Bank PLC’s decision to restrict and subsequently close its account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3263611.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.