Bank of Scotland Plc

Financial Ombudsman decision DRN-3261178 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

Lloyds agrees that it ought to have realised that Mr S’ account was in difficulty and that it shouldn’t have added any interest, fees and charges to Mr S’ account from November 2018 onwards.Irresponsible lending

Mr S is unhappy with what Lloyds Bank PLC (“Lloyds”) has done to put things right in relation to his complaint about his overdraft charges.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3261178.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.