National Westminster Bank Plc

Financial Ombudsman decision DRN-3244469 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Feb 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

complains that National Westminster Bank Plc closed its account without noticeAccount closed or refused

NatWest applied a fee for an overdraft that wasn’t made availableCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3244469.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.