TSB Bank plc

Financial Ombudsman decision DRN-3233608 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Charges and fees

In the Ombudsman’s words

B, a limited company, complains TSB Bank plc didn’t close its business bank account when it asked them to.Account closed or refused

It also complains that TSB continues to charge a £5 monthly fee for the period when the account should have been closed.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3233608.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.