Bank of Scotland Plc

Financial Ombudsman decision DRN-3230172 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Data and privacy

In the Ombudsman’s words

Mr and Mrs B were tricked into sending money to an account held with Lloyds.APP scam refund refused

Lloyds is required to comply with the Data Protection Act 2018 (the DPA).Data and privacy

Rules cited

UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3230172.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.