Clydesdale Bank Plc
Financial Ombudsman decision DRN-3228173 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Oct 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees, Credit file reporting
In the Ombudsman’s words
they did not provide customer service and support when she was in financial difficultyTreatment in financial difficulty
Refund Miss N all interest and charges applied to the account from 11 October 2018Charges and fees
Miss N complains that Clydesdale Bank Plc trading as Virgin Money (VM) unfairly reported a default on her credit fileCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3228173.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.