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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN-3227215 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The complaint Mr and Mrs C complain that The Co-operative Bank Plc led them to believe they could extend the term of their interest only mortgage. But when they came to do so, the bank declined to extend the term.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3227215.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.