Santander UK Plc
Financial Ombudsman decision DRN-3224148 Upheld
Upheldoutcome, as published by the Ombudsman
£548redress stated in the decision
Wed Feb 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
In this case I’m satisfied that Mr A was an unwitting party to the scam.APP scam refund refused
Mr A complains that Santander UK Plc closed his accountAccount closed or refused
They began to investigate and placed a block on the account.Funds blocked or frozen
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3224148.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.