Metro Bank PLC

Financial Ombudsman decision DRN-3216963 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Feb 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

Mr T complains that Metro Bank PLC blocked and closed his accounts.Account closed or refused

Metro Bank PLC blocked and closed his accounts. And took too long to release funds held in the accounts back to him.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3216963.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.