HSBC UK Bank Plc
Financial Ombudsman decision DRN-3212155 Not upheld
Not upheldoutcome, as published by the Ombudsman
£20redress stated in the decision
Thu May 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Charges and fees
In the Ombudsman’s words
HSBC notified Ms G that her account would be closed without notice on 26 May 2020.Account closed or refused
I’ve considered whether HSBC acted fairly in imposing overdraft charges on her account.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3212155.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.