TSB Bank plc

Financial Ombudsman decision DRN-3208863 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Charges and fees

In the Ombudsman’s words

Miss A complains TSB Bank plc is holding her liable for loan she says she didn’t take out, and an increased overdraft she neither applied for nor used. She complains a lot of transactions were carried out that were not her or otherwise authorised by her.Unauthorised transaction

That meant the payments also attracted a transaction fee. And as these payments took the account into an overdraft, overdraft charges also applied.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3208863.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.