Halifax Limited

Financial Ombudsman decision DRN-3207173 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

The product fee Mr M paid in July 2020 wasn’t refunded when it should have been, and Mr M was charged other fees more than once.Charges and fees

Mr M complains about delays and poor service when he applied for a mortgage with Bank of Scotland plc trading as Halifax.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3207173.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.