Countrywide Estate Agents

Financial Ombudsman decision DRN-3201605 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

They ask that it refunds the early repayment charge (ERC) they paid.Charges and fees

Mr and Mrs S complain that Accord Mortgages Limited didn’t treat them fairly when they applied to port their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3201605.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.