HSBC UK Bank Plc
Financial Ombudsman decision DRN-3199293 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Thu Feb 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
HSBC contacted R to say that the loans had been underpaid. It said that the payments R was making towards the loans should’ve increased in 2010 and 2011 when the terms of the loans were varied.Charges and fees
R has two secured loans with HSBC, taken out in 2005 and 2008.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3199293.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.