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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN-3197111 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Jan 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
He also complains about the charges he incurred when the vehicle was returned.Charges and fees
the service he received from Volkswagen Financial Services (UK) Limited, trading as Audi Financial Services (VFS) when he requested a voluntary termination of his hire purchase agreementMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3197111.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.