Clydesdale Bank Plc
Financial Ombudsman decision DRN-3195211 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sun Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Virgin Money doesn’t allow that with residential mortgagesMortgage administration
Mr K and Mr M are unhappy about how Virgin Money handled their complaint both now and back in 2013-2015 when they previously complained.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3195211.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.