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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN-3193017 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Miss M has complained about the charges The Royal Bank of Scotland Plc (“RBS”) applied to her current account.Charges and fees

it won’t have acted fairly and reasonably towards Miss M if it applied these interest, fees and charges to Miss M’s account in circumstances where it was aware, or it ought fairly and reasonably to have been aware Miss M was experiencing financial difficulty.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3193017.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.