Bank of Scotland Plc

Financial Ombudsman decision DRN-3190639 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mrs W complained to Lloyds that it levied excessive charges on her account when she was in financial difficulty.Treatment in financial difficulty

Mrs W is unhappy at the interest and charges Lloyds Bank PLC (“Lloyds”) added to her overdraft over the years.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3190639.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.