Bank of Scotland Plc

Financial Ombudsman decision DRN-3186231 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,000redress stated in the decision

Wed Mar 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Data and privacy

In the Ombudsman’s words

delays in BoS closing a joint account that she and her husband had with BoSAccount closed or refused

wrongly disclosing her new address to her abusive husbandData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3186231.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.