TSB Bank plc

Financial Ombudsman decision DRN-3181328 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Sat Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

The complaint Mr B complains TSB Bank Plc is unfairly holding his funds following the closure of his current account.Account closed or refused

So, I find its decision to remove Mr B’s access to the funds was proportionate.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3181328.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.