Bank of Scotland Plc

Financial Ombudsman decision DRN-3180743 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,865redress stated in the decision

Thu Feb 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused

In the Ombudsman’s words

In December 2019, Halifax closed Mr M’s account and sold the rights to a third party I’ll refer to as T.Account closed or refused

Rules cited

FCA CONC (Consumer Credit sourcebook), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3180743.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.