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Financial Ombudsman decision DRN-3177825 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

blocked his Pockit account and haven’t released money held in the account back to himFunds blocked or frozen

Mr L’s mental health was suffering and that he was finding things very difficult because he couldn’t access his fundsSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3177825.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.