Bank of Scotland Plc

Financial Ombudsman decision DRN-3176624 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

Mr S1 and Mr S2 have complained about their mortgage held with Bank of Scotland PlcMortgage administration

he had to ask Halifax to provide him with an electronic copy of a Data Subject Access Request (DSAR)Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3176624.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.