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Metro Bank PLC
Financial Ombudsman decision DRN-3166252 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Aug 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Funds blocked or frozen
In the Ombudsman’s words
Metro didn’t complete its review until 22 April 2020, at which point it issued P with 60 days’ notice to close its accounts.Account closed or refused
On 8 August 2019, Metro blocked P’s accounts while it carried out a review.Funds blocked or frozen
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3166252.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.