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Countrywide Principal Services Limited

Financial Ombudsman decision DRN-3164635 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs C have complained about the service they received from Countrywide Principal Services Limited when applying for a mortgage to buy a property.Mortgage administration

Mr and Mrs C aren’t complaining about the time it took, they’re complaining about the poor service they received and the fact, late in the process, they had the inconvenience and worry of having to start an application afresh with a new lender due to that poor service.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3164635.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.