Bank of Scotland Plc

Financial Ombudsman decision DRN-3158922 Not upheld

Not upheldoutcome, as published by the Ombudsman

£122redress stated in the decision

Tue Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Ms M complain that Lloyds Bank PLC (“Lloyds”) didn’t remove the charge over their property when they redeemed their mortgage.Mortgage administration

They think Lloyds should’ve done much more to help them and that it shouldn’t have made the mistake in the first place.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3158922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.