Revolut Limited

Financial Ombudsman decision DRN-3158715 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen, Service failure

In the Ombudsman’s words

Mr B complains that Revolut Ltd blocked his account without warning and closed it.Account closed or refused

Revolut blocked his account whilst they carried out the review. Mr B didn’t have access to his funds.Funds blocked or frozen

Mr B has told us he had difficulties contacting Revolut once they disabled the app on the 8 June.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3158715.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.