PayrNet Limited

Financial Ombudsman decision DRN-3157640 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

PayrNet Limited blocked his Pockit account and withheld money from himFunds blocked or frozen

Mr Q made PayrNet aware of his financial difficulties, but I haven’t seen that PayrNet acknowledged he may be in a vulnerable positionSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3157640.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.