TSB Bank plc

Financial Ombudsman decision DRN-3157251 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£344redress stated in the decision

Sun Jan 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Funds blocked or frozen

In the Ombudsman’s words

TSB gave Mr M 60 days’ notice, however Mr M’s account – and the money in it – remained blocked.Account closed or refused

In January 2020, TSB blocked Mr M’s account while they carried out a review.Funds blocked or frozen

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3157251.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.