The Co-operative Bank Plc

Financial Ombudsman decision DRN-3153835 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

They want Co-op to compensate them and reimburse the fees they’d already paid when their sale and purchase fell through.Charges and fees

Mrs R and Mr R complain about the service The Co-operative Bank Plc provided when they were porting their mortgage to a new property.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3153835.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.