HSBC UK Bank Plc
Financial Ombudsman decision DRN-3144921 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Dec 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Charges and fees
In the Ombudsman’s words
Mr A has complained HSBC UK Bank plc didn’t resolve unauthorised transactions from his account.Unauthorised transaction
Ensure the overdraft charges are waived to take account of the state of his account in 2019 and 2020.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3144921.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.