PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN-3144007 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Thu Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting, Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

fraudulent transactions had been made on the accountUnauthorised transaction

Remove any adverse credit information which it may have reported to Mr R’s credit fileCredit file reporting

refused to close his account with a nil balanceComplaint handling

Mr R is terminally illSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3144007.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.