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Bank of Scotland Plc
Financial Ombudsman decision DRN-3142247 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Tue Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
As a result, Lloyds informed Mr M that they would be closing his account due to the way he had behaved towards their staff.Account closed or refused
I understand that Mr M is also unhappy with the way Lloyds handled his complaint as it took quite a while for it to finally be registered, and he says they didn’t take his needs into account.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3142247.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.